Veterinary Receptionist

Veterinary receptionists provide reception and office/administrative support in a veterinary practice, scheduling appointments and receiving clients, sale and advice on animal related products, in accordance with national legislation.

Essential Skills and Competencies

PERKESO provides training with daily allowance of up to RM20.

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• apply safe work practices in a veterinary setting • communicate by telephone • communicate with customers • deal with challenging people • handle customer complaints • handle veterinary emergencies • have computer literacy • maintain administrative records in the veterinary office • maintain the veterinary reception area • manage animal biosecurity • manage animal hygiene • manage infection control in the facility • manage veterinary practice waiting area • monitor the welfare of animals • perform multiple tasks at the same time • process booking • process payments • provide support to veterinary clients • receive veterinary clients and their animals for appointments • use different communication channels

Knowledge

• animal welfare • animal welfare legislation • biosecurity related to animals • safe work practices in a veterinary setting • signs of animal illness • veterinary terminology

Alternative Related Job

• animal practice secretary • veterinary practice administration officer • vet secretary • veterinary practice secretary • animal care receptionist

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