Ticket Issuing Clerk

Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers’ needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.

Essential Skills and Competencies

PERKESO provides training with daily allowance of up to RM20.

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• Apply Numeracy Skills • Assist Clients with Special Needs • Carry Out Active Selling • Carry Out Order Intake • Carry Out Products Preparation • Communicate with Customers • Demonstrate Products' Features • Ensure Compliance with Legal Requirements • Examine Merchandise • Guarantee Customer Satisfaction • Handle Personal Identifiable Information • Have Computer Literacy • Identify Customer's Needs • Inform Customers of Activity Changes • Issue Sales Invoices • Keep Up to Date on Local Events • Maintain Customer Records • Maintain Customer Service • Maintain Store Cleanliness • Monitor Stock Level • Monitor Ticketing • Operate Cash Register • Organise Storage Facilities • Plan Aftersales Arrangements • Prevent Shoplifting • Process Booking • Process Payments • Process Refunds • Provide Customer Follow-up Services • Provide Customer Guidance on Product Selection • Quote Prices • Respond to Customers' Inquiries • Sell Tickets • Stock Shelves • Upsell Products • Use Different Communication Channels

Knowledge

• Cancellation Policies of Service Providers • Characteristics of Products • Characteristics of Services • E-commerce Systems • Product Comprehension • Sales Argumentation

Alternative Related Job

• Concert Ticket Selling Agent • Ticket Selling Agent • Museum Ticket Selling Agent • Sport Ticket Selling Agent

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