Spa Manager

Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.

Essential Skills and Competencies

PERKESO provides training with daily allowance of up to RM20.

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• analyse goal progress • create solutions to problems • delegate activities • develop recreation programmes • develop revenue generation strategies • discharge employees • establish daily priorities • follow company standards • guarantee customer satisfaction • handle customer complaints • identify customer's needs • inform customers of activity changes • lead a team • liaise with local authorities • liaise with managers • manage customer service • manage health and safety standards • manage logistics • manage operational budgets • manage recreational facility • manage staff • manage supplies • meet picking standards • oversee spa maintenance • plan health and safety procedures • plan spa services • produce sales reports • promote recreation activities • recruit employees • represent the organisation • respond to customers' inquiries • schedule recreation facilities • schedule shifts • set organisational policies • supervise daily information operations • supervise the management of an establishment • supervise work • train employees

Knowledge

• communication principles • company policies • corporate social responsibility • customer relationship management • customer service • product comprehension • recreation activities • spa products • types of spa

Alternative Related Job

• wellness manager • spa and wellness manager • spa director

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