Railway Sales Agent

Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.

Essential Skills and Competencies

PERKESO provides training with daily allowance of up to RM20.

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• adapt communication style according to recipient • be attentive • communicate clearly with passengers • communicate with customer service department • communicate with customers • handle petty cash • have a high level of safety awareness • make numerical calculations • manage difficult clients • process order forms with customer's information • react calmly in stressful situations • sell train tickets • update message displays • use different communication channels • use positive language

Knowledge

• geographic areas • product range of railway companies

Alternative Related Job

• railway station counter agent • railway station agent • railway ticket salesman • agent for railway ticket sales • railway station cashier • railway transportation sales agent • railway ticket sales representative • counter sales agent

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