Railway Passenger Service Agent

Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.

Essential Skills and Competencies

PERKESO provides training with daily allowance of up to RM20.

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• Act As a Company Ambassador • Collect Customer Data • Communicate with Customer Service Department • Deliver a Sales Pitch • Deliver Outstanding Service • Guarantee Customer Satisfaction • Identify Customer's Needs • Implement Marketing Strategies • Implement Sales Strategies • Interpret Customer Non-verbal Communication • Listen Actively • Maintain Updated Professional Knowledge • Manage the Customer Experience • Meet Picking Standards • Provide Information to Passengers • React Calmly in Stressful Situations • Relay Messages Through Radio and Telephone Systems • Strive to Provide High Quality Customer Service • Tend to Passenger Belongings • Think Proactively • Write Work-related Reports

Knowledge

• Product Range of Railway Companies • Train Routes

Alternative Related Job

• Railway Station Customer Service Representative • Customer Transit Agent • Passenger Representative • Railway Customer Transit Agent • Railway Customer Service Agent • Railway Passenger Agent • Railway Customer Service Representative • Railway Transportation Service Representative

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