Client Relations Manager

Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.

Essential Skills and Competencies

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• advise on public relations • analyse consumer buying trends • build business relationships • communicate with customers • create solutions to problems • develop professional network • fix meetings • follow company standards • guarantee customer satisfaction • identify customer's needs • identify new business opportunities • liaise with managers • manage accounts • manage customer service • manage staff • maximise sales revenues • perform customers’ needs analysis • plan health and safety procedures • supervise the management of an establishment • supervise work

Knowledge

• communication principles • corporate social responsibility • product comprehension • public relations

Alternative Related Job

• customer service executive • client service manager • customer service representative • consumer relations manager • client manager • customer service manager • client service representative

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