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Call Centre Supervisor

Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.

Essential Skills and Competencies

PERKESO provides training with daily allowance of up to RM20.

Enrol now and kickstart your journey to a shinier job future.

Let’s be part of our training providers.

  • • Analyse Staff Capacity • Create Solutions to Problems • Forecast Workload • Have Computer Literacy • Interpret Automatic Call Distribution Data • Maintain High Quality of Calls • Manage Ict Project • Manage Business Knowledge • Measure Call Quality • Perform Data Analysis • Perform Project Management • Present Reports • Secure Sensitive Customer's Information • Supervise Data Entry • Train Employees

Knowledge

  • • Call Quality Assurance Management • Call Routing • Call-centre Technologies • Characteristics of Products • Characteristics of Services • Employment Law

Alternative Related Job

  • • Telephone Sales Supervisor • Direct Sales Supervisor • Tele-sales Supervisor • Customer Contact Centre Supervisor • Outbound Call Centre Supervisor • Customer Service Supervisor • Contact Centre Supervisor • Telemarketing Manager • Telemarketing Supervisor • Customer Centre Supervisor • Inbound Call Centre Supervisor • Customer Service Centre Manager • Contact Centre Manager • Call Centre Trainer

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