Call Centre Analyst

Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.

Essential Skills and Competencies

PERKESO provides training with daily allowance of up to RM20.

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• analyse call centre activities • analyse call performance trends • apply numeracy skills • apply statistical analysis techniques • carry out statistical forecasts • complete evaluation forms of calls • comply with legal regulations • create solutions to problems • gather data • have computer literacy • inspect data • perform data analysis • provide objective assessments of calls • report call errors • run simulations • train staff on call quality assurance • write work-related reports

• CRM data analyst • trainee call centre analyst • assistant call centre analyst • sales data analyst • assistant data analyst • marketing data analyst • call centre agent • trainee data analyst • call centre operations analyst • graduate call centre analyst • senior data analyst • service desk analyst • customer data analyst • call centre reporting analyst • contact centre analyst • IT data analyst • senior call centre analyst • graduate data analyst