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Call Centre Agent

Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.

Essential Skills and Competencies

PERKESO provides training with daily allowance of up to RM20.

Enrol now and kickstart your journey to a shinier job future.

Let’s be part of our training providers.

  • • Adapt to Changing Situations • Communicate By Telephone • Create Solutions to Problems • Guarantee Customer Satisfaction • Handle Tasks Independently • Have Computer Literacy • Keep Task Records • Listen Actively • Perform Multiple Tasks at the Same Time • Present Reports • Process Data • Show Confidence • Speak Different Languages • Tolerate Stress • Use Customer Relationship Management Software

Knowledge

  • • Characteristics of Products • Characteristics of Services • Credit Card Payments

Alternative Related Job

  • • Telemarketing Agent • Call Centre Operator • Outbound Telemarketer • Telephone Sales Agent • Inbound Telemarketer • Telephone Sales Generator • Call Centre Service Agent • Inbound Sales Agent • Telephone Sales Representative • Telephone Solicitor • Telemarketing Operator • Telephone Service Attendant • Call Centre Representative • Call Centre Taker • Outbound Sales Agent • Telephone Operator • Telemarketer • Inbound Call Centre Agent • Outbound Call Centre Agent • Call Centre Agent, Customer Service • Contact Centre Personnel

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