Hospitality Establishment Receptionist

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

Essential Skills and Competencies

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• Assist Clients with Special Needs • Comply with Food Safety and Hygiene • Deal with Arrivals in Accommodation • Deal with Departures in Accommodation • Explain Features in Accommodation Venue • Greet Guests • Handle Customer Complaints • Handle Financial Transactions • Handover the Service Area • Identify Customer's Needs • Implement Marketing Strategies • Implement Sales Strategies • Maintain Customer Records • Maintain Customer Service • Maintain Relationship with Customers • Process Booking • Provide Tourism Related Information

Knowledge

Alternative Related Job

• Hotel Receptionist • Reception Worker • Reception Assistant • Reception Area Clerk • Reservation Clerk • Hotel Front Desk Clerk • Reservation Supervisor

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