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Head Waiter/Head Waitress

Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer’s experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food & beverages and supervise financial transactions.

Essential Skills and Competencies

PERKESO provides training with daily allowance of up to RM20.

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  • • Advise Guests on Menus For Special Events • Apply Foreign Languages in Hospitality • Assist Vip Guests • Assist Clients with Special Needs • Attend to Detail Regarding Food and Beverages • Brief Staff on Daily Menu • Check Dining Room Cleanliness • Check Prices on the Menu • Coach Employees • Control of Expenses • Ensure Tableware Is Ready For Use • Execute Opening and Closing Procedures • Greet Guests • Handle Customer Complaints • Identify Customer's Needs • Inspect Table Settings • Maintain Customer Service • Maintain Relationship with Customers • Manage Health and Safety Standards • Manage Restaurant Service • Manage Stock Rotation • Maximise Sales Revenues • Measure Customer Feedback • Monitor Billing Procedures • Monitor Customer Service • Monitor Work For Special Events • Plan Menus • Process Payments • Recruit Employees • Schedule Shifts • Store Kitchen Supplies • Supervise Food Quality • Supervise the Work of Staff on Different Shifts • Train Employees

Knowledge

  • • Quality Assurance Methodologies

Alternative Related Job

  • • Table Service Manager • Waiter Service Manager • Chief Waitress • Chief Waiter • Front of House Manager

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