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Customer Service Representative

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.

Essential Skills and Competencies

PERKESO provides training with daily allowance of up to RM20.

Enrol now and kickstart your journey to a shinier job future.

Let’s be part of our training providers.

  • • Analyse Problems For Opportunities • Apply Conflict Management • Apply Knowledge of Human Behaviour • Communicate with Customers • Control of Expenses • Determine Charges For Customer Services • Ensure Customer Focus • Guarantee Customer Satisfaction • Have Computer Literacy • Implement Customer Follow-up • Keep Records of Customer Interaction • Listen Actively • Perform Escalation Procedure • Perform Multiple Tasks at the Same Time • Prioritise Tasks • Process Customer Orders • Process Data • Process Order Forms with Customer's Information • Process Refunds • Provide Customer Follow-up Services • Provide Information

Knowledge

  • • Customer Service

Alternative Related Job

  • • Customer Complaint Handler • Customer Feedback Representative • Customer Experience Manager • Assistant Customer Service Representative • Graduate Customer Service Representative • Information Office Worker • Senior Customer Service Representative • Customer Service Officer • Information Agent • Customer Service Person • Trainee Customer Service Representative • Complaint Representative • Customer Relationship Officer • Service Desk Operator • Customer Relations Officer • Information Clerk • Inquiries Clerk

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