Train Conductor

Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.

Essential Skills and Competencies

PERKESO provides training with daily allowance of up to RM20.

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• Answer Questions About the Train Transport Service • Assist Disabled Passengers • Assist Passengers in Emergency Situations • Assist Passengers with Timetable Information • Check Carriages • Communicate Clearly with Passengers • Communicate Reports Provided By Passengers • Ensure Passenger Comfort • Focus on Passengers • Handle Petty Cash • Handle Stressful Situations • Manage the Customer Experience • Monitor Customer Inquiries • Operate Railway Communication Systems • Provide Information to Passengers • Research Passenger Needs • Sell Train Tickets • Speak Different Languages • Supervise Movement of Passengers • Tend to Passenger Belongings

Knowledge

• Customs Regulations For Passengers • Passenger Transport Regulations • Railway Framework Legislation

Alternative Related Job

• Train Attendant • Train Guard • Railway Conductor • Conductor on Trains

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