Tour Operator Representative

Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.

Essential Skills and Competencies

PERKESO provides training with daily allowance of up to RM20.

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• Apply Foreign Languages in Tourism • Assist Clients with Special Needs • Collect Tourist Information • Communicate with Customers • Create Solutions to Problems • Devise Special Promotions • Handle Customer Complaints • Handle Personal Identifiable Information • Maintain Customer Service • Maintain Working Relationships • Make Logistical Arrangements • Manage Health and Safety Standards • Measure Customer Feedback • Process Booking • Provide Customised Products • Provide Performance Feedback • Upsell Products • Work in a Hospitality Team

Knowledge

• Geographical Areas Relevant to Tourism

Alternative Related Job

• Holiday Representative • Tour Representative

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